tkpk3 Privacy Policy

1 Introduction

tkpk3 ("we", "us", "our", "the Platform") operates Bangladesh's premier online casino and sports betting platform at tkpk3.io. We are committed to protecting the personal data of every individual who interacts with our platform — whether as a registered member, a visitor browsing our site, or a prospective member who has begun but not completed registration.

This Privacy Policy ("Policy") describes how tkpk3 collects, processes, stores, and shares personal data, and explains the rights available to individuals in connection with that data. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

Throughout this Policy, "personal data" means any information that can directly or indirectly identify a natural person. "Processing" refers to any operation performed on personal data, including collection, storage, use, disclosure, and deletion. "Member" refers to any individual who has completed registration on the tkpk3 platform.

2 Data We Collect

tkpk3 collects personal data from members and site visitors through several channels, including registration forms, account activity, payment transactions, customer support interactions, and automatically through the use of cookies and similar technologies. The categories of personal data we collect are described below.

tkpk3 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments), or biometric data, except where strictly necessary for identity verification purposes as required by applicable law.

3 How We Use Your Data

tkpk3 uses collected personal data only for legitimate, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which we process personal data are as follows:

• Account Management: To create and maintain your tkpk3 member account, verify your identity, authenticate your login sessions, and enable access to platform features.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to execute withdrawal requests to your registered payment account in Bangladeshi Taka (BDT).
• KYC & Fraud Prevention: To verify that members meet the 21+ age requirement, to comply with anti-money laundering (AML) obligations, and to detect, investigate, and prevent fraudulent transactions or prohibited conduct.
• Service Delivery: To deliver casino games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; to operate sports betting markets covering cricket (BPL, IPL, T20 World Cup), football, and kabaddi.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling behaviour, to enforce member-set deposit and session limits, and to action self-exclusion requests.
• Promotions & Communications: To administer bonuses, free spins, and seasonal promotions including Eid offers, Pohela Boishakh specials, and cricket tournament promotions. To send transactional and promotional communications where you have opted in.
• Customer Support: To respond to queries, complaints, and account assistance requests submitted via live chat, email, or any other support channel.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, security, and content of the tkpk3 platform.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.

4 Legal Basis for Processing

tkpk3 processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and tkpk3 — including account creation, game delivery, payment processing, and withdrawal execution.
• Legal Obligation: Processing required to comply with applicable law, including identity verification, age verification, AML checks, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing carried out in pursuit of tkpk3's legitimate business interests where these are not overridden by your privacy rights — including fraud prevention, platform security, analytics, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for the sending of marketing communications and promotional emails. You may withdraw consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

5 Data Sharing & Disclosure

tkpk3 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and card network processors — solely to execute deposit and withdrawal transactions. These providers process data under their own privacy policies and are not permitted to use your data for any other purpose.
• KYC Verification Providers: Identity documents submitted for age and identity verification are shared with authorised KYC verification partners. These partners are contractually bound to process data solely for the purposes of identity verification and to maintain appropriate data security standards.
• Game Providers: Aggregated or anonymised gaming session data may be shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the purposes of game integrity monitoring and technical support. Personally identifiable information is not shared with game providers except where technically essential.
• Fraud Prevention & AML Services: Data may be shared with fraud detection and anti-money laundering screening services where there is a legitimate basis for doing so under applicable law.
• Legal & Regulatory Authorities: tkpk3 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities when legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of tkpk3 or its members.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tkpk3's business, personal data held by the platform may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

All third parties with whom tkpk3 shares personal data are required, by contract, to maintain the confidentiality and security of that data and to use it only for the specific purposes for which it was disclosed.

6 Cookies & Tracking Technologies

tkpk3 uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform effectively, remember your preferences, and analyse how members and visitors interact with the site. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your language and region preferences. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your platform preferences, such as your preferred payment method, responsible gaming settings, and personalised display options. These improve your experience but are not essential to platform operation.
• Analytics Cookies: Used to collect aggregated data about how visitors use the platform — including pages visited, session duration, device type, and referral source. This data helps tkpk3 improve the site and identify technical issues. Analytics data is anonymised wherever possible.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of tkpk3 marketing campaigns. These cookies are only placed with your prior consent and may be withdrawn at any time.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some platform features. Your cookie preferences are respected across all sessions on the tkpk3 platform.

7 Data Retention

tkpk3 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or for as long as required by applicable law. The general retention periods applicable to the main categories of data are set out below:

• Identity & Contact Data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in order to comply with AML record-keeping obligations.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Gaming Activity Data: Retained for three (3) years from the date of each game session or betting event, or for the duration of any outstanding dispute or investigation, whichever is longer.
• Communications & Support Data: Retained for two (2) years from the date of the last communication, unless the communication forms part of an ongoing dispute or legal proceeding.
• Technical & Analytics Data: Retained in anonymised or aggregated form indefinitely. Identifiable technical data (such as IP logs) is retained for up to twelve (12) months.
• Responsible Gaming Data: Self-exclusion records are retained for a minimum of five (5) years to prevent the circumvention of exclusion periods through re-registration.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

8 Your Rights

As a data subject, you hold a number of rights in connection with the personal data that tkpk3 processes about you. These rights are summarised below. To exercise any of these rights, please contact our support team via live chat or by email at [email protected].

• Right of Access: You have the right to request a copy of the personal data that tkpk3 holds about you, along with information about how it is being processed. We will respond to access requests within 30 days.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. You may also update certain data directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligations to retain certain categories of data.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

9 Data Security

tkpk3 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• 256-bit SSL Encryption: All data transmitted between your device and the tkpk3 platform is protected by industry-standard Transport Layer Security (TLS) encryption, preventing interception in transit.
• Secure Data Storage: Personal data is stored on secured, access-controlled servers. Database access is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Payment Security: Financial data including bKash wallet numbers, Nagad references, and card details are processed through PCI DSS-compliant payment infrastructure. tkpk3 does not store full card numbers on its own servers.
• Regular Security Audits: tkpk3's systems are subject to regular security assessments and vulnerability testing by qualified security professionals.
• Staff Training: All personnel who handle personal data receive regular training on data protection obligations and information security best practices.
• Incident Response: tkpk3 maintains a documented data breach response procedure. In the event of a breach that poses a risk to members' rights, affected individuals will be notified without undue delay.

While tkpk3 takes every reasonable precaution to protect your personal data, no online system is entirely immune from risk. Members are also responsible for maintaining the security of their own account credentials and should contact support immediately if they suspect any unauthorised access to their account.

10 Children's Privacy

The tkpk3 platform is strictly intended for individuals aged 21 years and above. tkpk3 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process, and accounts found to belong to individuals under the minimum age are suspended immediately.

If tkpk3 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification having been completed, that data will be deleted promptly and any associated account will be closed. If you have reason to believe that a minor has registered on the tkpk3 platform, please contact us immediately at [email protected] so that we can take the appropriate action.

11 Third-Party Links

The tkpk3 platform may contain references to or integrations with third-party services — such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third parties operate under their own privacy policies and data practices, which are independent of this Policy.

tkpk3 is not responsible for the privacy practices of third-party services integrated into or linked from the platform. We encourage you to review the privacy policies of any third-party service with which you interact. The presence of a third-party integration on the tkpk3 platform does not constitute an endorsement of that party's privacy practices.

12 Updates to This Policy

tkpk3 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, we will notify registered members by email and by displaying a prominent notice on the platform for a minimum of 14 days prior to the changes taking effect.

The date of the most recent update is displayed at the top of this page. Your continued use of the tkpk3 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, please cease using the platform and contact us to request account closure.

Minor updates that do not materially affect members' rights — such as typographical corrections, clarifications of existing language, or formatting changes — may be made without prior notice. We recommend reviewing this page periodically to stay informed of our current data practices.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tkpk3 processes your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).